Business Telephony is quite a complex subject with many different terms associated with it. Digital voice, voice over IP, SIP, Hosted Telephony and Cloud Telephony can all be associated with Business Telephony.
But with so many different terms what do they all mean, let alone do?
To help get your head round Business Telephony we have created simplified explanations of each term and answered the most frequently asked questions as well.
What is VoIP?VoIP is an abbreviation and actually stands for Voice over Internet call, in laymen’s terms this is when a telephone call is turned into data packets and transmitted over an IP network. This piece of technology has revolutionised the way you are able to hold telephone conversations across an IP network or public internet.
Business VoIP –
VoIP has become the preferred communication solution for many businesses. Traditionally a business would have two different networks, one for voice and the other for data however in recent times these networks have merged to deliver voice to the desktop via business VoIP.
What is SIP?Another abbreviation SIP stands for Session Initiation Protocol, this allows VoIP systems and end point to communicate. SIP works very much like an email, a header is sent along with the voice packets which hold key information such as the originating phone number or the dialled phone number.
SIP Trunks what do they do?
SIP Trunk are used to connect a business phone system with a network service provider, basically this connects your external lines with your current systems. Rather than these being digital trunks like ISDN, they provide VoIP services delivering telephone calls over an IP connection. The reason why this is popular for businesses is because it offers great flexibility, reduced costs and the ability to add intelligent SIP services.
VoIP phone or IP phones – what are they?IP phones or VoIP phones are systems or devices very similar to your normal office telephone. These devices connect to your standard IP network and either push proprietary VoIP protocols or SIP to deliver a telephone calls inbound and outbound.